Refund Policy

At Dream Golf Simulators, we are committed to delivering premium golf simulator products and installation experiences that exceed expectations. We want you to feel confident in your investment and understand our policies before placing an order.

 

Returns Eligibility

We offer a [30]-day return window from the date your item is delivered.

To be eligible for a return, products must be:

• In the same condition they were received
• Unused and uninstalled
• In original packaging with all included accessories and documentation
• Accompanied by proof of purchase or order confirmation
 

Please note that eligibility requirements may vary depending on the type of product purchased.

 

Starting a Return

To request a return, please contact us at:

Email: [Insert Support Email]
 

Please include:

• Order number
• Name used during purchase
• Description of the return request
• Photos if applicable
 

If approved, return instructions will be provided. Returns sent without prior authorization may not be accepted.
 

Custom Installations & Personalized Orders

Because many Dream Golf Simulators products and services involve custom planning and personalized configurations, certain items may not qualify for returns.
 

Examples may include:

• Custom simulator packages
• Personalized room designs
• Installation services already completed
• Special-order products
• Custom-built components
 

Please contact us before purchase if you have questions regarding a specific product.
 

Damaged, Faulty, or Incorrect Orders

Please inspect all items upon delivery.
 

Contact us promptly if:

• Your order arrives damaged
• You received the incorrect item
• A product is defective
 

We will review the issue and work toward an appropriate resolution, which may include repair, replacement, or refund depending on the situation.

 

Warranty Coverage

Dream Golf Simulators products may include manufacturer warranties or installation workmanship coverage where applicable.
 

Warranty coverage may not apply to:

• Misuse or abuse
• Unauthorized modifications
• Improper installation by third parties
• Normal wear and tear
• Failure to follow care or operating instructions

Warranty periods may vary depending on the product purchased.

 

Refund Processing

Once we receive and inspect approved returns, we will notify you of the outcome.
 

If approved:

• Refunds will be processed back to the original payment method
• Processing time typically takes [5–10] business days
• Banks or payment providers may require additional processing time

Questions

For any refund or return questions, contact:

Email: [Insert Support Email]
Phone: [Insert Phone Number]